Create Magical Memories with Personalized Baby Essentials!

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Frequently asked questions

What is the return policy?

Because our items are custom-made, we do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before checkout. If your item arrives damaged or defective, please contact us so we can resolve the issue

Are any purchases final sale?

All of our products are custom-made to order. For this reason, all purchases are considered final sale and we do not accept returns, exchanges, or cancellations once an order has been placed.

When will I get my order?

From the date of purchase, you can expect your order to arrive in approximately 5–8 business days (processing + shipping).

There may be further delays depending on demand .

Where are your products manufactured?

We source high-quality blank items from trusted wholesale suppliers, and then each piece is individually embroidered and finished by us in the UK. This allows us to offer durable products while ensuring every order is custom-made with care.

How much does shipping cost?

  • Standard Shipping (Royal Mail 2nd Class): £3.50 per order
  • Free Shipping: Available on all orders over £50

All orders are custom-made and dispatched within 3–5 business days, then delivered via Royal Mail 2nd Class (2–3 working days).